Security & Privacy
Last updated November 11, 2026
Why This Matters
When you visit a clinic, you share things that are yours alone: your health, your medications, your insurance. Federal law (HIPAA) calls this protected health information, or PHI, and so do we. This page explains, in plain language, what this website collects, what it never collects, and how your information is protected online.
- This website never asks for health information. The call-back form takes only your name, mobile number and the best time to call. Our server ignores anything else.
- Everything travels encrypted (HTTPS), from your phone or computer to us.
- Your medical record is not on this website. It lives in our secure electronic medical record system, PracticeQ, which protects it under HIPAA.
- No ad trackers. We don't use advertising pixels or sell your information, ever.
Privacy Policy and SMS Terms
This policy explains what Citrus Urgent & Primary Care collects through this website and how we use it. Questions: call (407) 542-9910 or email support@citrusurgentcare.net.
What We Collect
When you ask us to call you back: your name, mobile number and the time of day you prefer. The form does not ask for, and you should not send, any health information. We also keep a record of your consent: the date and time, your IP address, the page and the exact consent text you agreed to. Our host, Cloudflare, processes basic technical data to deliver and protect the site, and we count visits with Cloudflare Web Analytics, which doesn't use cookies. We don't use advertising cookies or trackers. Online booking happens on our scheduling provider's site, under its own privacy terms.
How We Use It
- To call or text you back about your request.
- To keep a record of your consent and honor opt-outs.
- To keep the site secure and stop spam.
We don't sell your information.
Who We Share It With
Only with the companies that help us run this website and contact you, and only for that purpose: Cloudflare (hosting), Resend (email delivery), Lightsource Pro (the marketing company that manages this site) and, when we text you, our text-message provider, Emitrr. We also share information if the law requires it.
Text Message Terms
When you check the consent box on our form, you agree that Citrus Urgent & Primary Care may call and text you at the number you gave us about your request.
- Message frequency varies.
- Message and data rates may apply.
- To stop: reply STOP at any time. We'll confirm, and won't text you again unless you ask.
- For help: reply HELP or call (407) 542-9910.
- Consent to receive texts is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
How Long We Keep It
Call-back requests and consent records: up to four years after our last contact, then deleted.
Your Choices
Ask us for a copy of your information, to correct it or to delete it by calling (407) 542-9910. We answer within 30 days. Reply STOP to stop texts.
Booking, Medical Records and Payments
Online booking happens on our scheduling partner's secure site, under its own privacy terms. Your medical record, intake forms and billing are kept in PracticeQ, our electronic medical record platform, which may process and store protected health information on our behalf in line with HIPAA. When you're our patient, we share information only as needed for your care: with other providers treating you, your insurer or billing processors, labs, imaging centers and pharmacies, and government agencies when the law requires it. We do not sell your personal or medical information.
Texts and Email
Our text line at (407) 542-9910 is a secure text line run by Emitrr, a messaging company that has signed a Business Associate Agreement (BAA) with us, as HIPAA requires. Even so, text messages travel over phone carriers' networks and email isn't always fully secure. Please don't send symptoms, test results or other health details by text or email, or through the call-back form. For anything sensitive, call us at (407) 542-9910 or talk with us at your visit.
Cookies and Tracking
This website uses only what it needs to work: your language choice and your cookie choice, saved in your own browser. With your OK, we may also measure visits to improve the site; if you decline, nothing extra loads. We never put advertising or social media trackers on this site. You can change your choice at any time: .
Children's Privacy
We care for patients of all ages. Information about minors is collected only as needed for their care and as the law allows. Parents or legal guardians may exercise privacy rights for a minor patient where the law permits.
Links to Other Sites
This site links to other services, like our booking partner, Google Maps and our social media pages. Their own privacy practices apply there.
Notice of Privacy Practices
Citrus Urgent & Primary Care is required by law to maintain the privacy of your protected health information (PHI). A printed copy of our HIPAA Notice of Privacy Practices is available upon request. We may use and disclose your PHI for treatment, payment, and healthcare operations without additional authorization. We will not sell your health information or use it for marketing without your explicit written consent. To file a privacy complaint, contact the HHS Office for Civil Rights at www.hhs.gov/ocr.
You may also ask for your records, request corrections, or raise a privacy concern with us directly by calling (407) 542-9910.
Read our full Notice of Privacy Practices.
Changes
If we change this policy, we'll update the date above.